Cancellation & Refund Policy

Service Cancellation

Customers may cancel their subscription or service access at any time through their account dashboard or by contacting our support team. Cancellation requests will take effect at the end of the current billing cycle. Access to the software will continue until the end of the paid period.

Refund Policy

  • Trial Period: Customers who cancel within 7 days of their initial purchase are eligible for a full refund.
  • Subscription Services: Refunds are processed on a pro-rata basis for annual subscriptions if cancellation occurs within 30 days of the subscription start date. Monthly subscriptions are non-refundable after the first billing cycle.
  • One-Time Licenses: Due to the nature of software licensing, one-time license purchases are non-refundable once the license key has been activated and the software downloaded.

Once a refund is approved, it will be processed within 10 business days to the original payment method.

No Refunds for Service-Based Usage

Due to the nature of automated PCB design services, no refunds or cancellations will be entertained once a design project has been processed or design files have been generated through our platform. Customers are encouraged to use trial features or demo access before committing to paid services.

Cancellation Timeline

Subscription cancellations can be initiated at any time but will take effect at the end of the current billing period. No partial refunds will be issued for the remaining days in the current billing cycle unless otherwise specified in the refund policy above.

License Transfer Policy

License transfers to other users or organizations are not permitted. All licenses are non-transferable and bound to the original purchaser’s account.

Data Retention After Cancellation

We do not retain customer design files after account cancellation. Only high-level metadata is stored for service improvement purposes. Customers are responsible for downloading and backing up their design files before cancelling their subscription.

Contact Us

  • Company: AutoCuro
  • Address: Autocuro Technologies Pvt Ltd, 5th Floor, Innovation and Incubation Center, IIIT Delhi, Okhla Industrial Estate, New Delhi, 110020
  • Phone: +91 1204558198
  • Email: admin@autocuro.com